Welcome to our casino games, welcome offers and account tools. You can move from game selection to deposits, withdrawals and support using the sections below.
Our game categories include New Games, Popular, Slots, Jackpots, Casual Games, Table Games, Video Poker and Live Dealer. Our Latest Releases include Crimson Castle, Treasure Sparks and Henferno. Among our Popular Games are Keno, Baccarat, Blackjack, Oz Golden Trail and Double Bonus Poker. You can add our app to your Home Screen for regular updates by tapping Share and then Add to Home Screen.
To participate in our Lobby Jackpot, log in and manually opt in. You can opt out at any time. Participating players contribute £0.01 per slot spin to its prize pool. Free bonuses and free spins do not contribute.
We award Lobby Jackpot winnings as real money without wagering requirements unless you win while an active deposit bonus or cashback offer is in use. In that case, the active offer’s wagering requirements apply.
We offer new players £20 free with no deposit required. Use coupon PALACE20 for this offer.
Our separate first-deposit offer gives a 400% bonus up to £500. Its coupon is 400BONUS.
We offer up to £6,000 in welcome bonuses across your first four deposits, with 250%, 300%, 350% and 400% boosts. The exclusive welcome-offer coupon is SP250.
Log in to your account, open Coupons and choose Available Coupons or Enter a Code. If you redeem a deposit bonus, we add it after your deposit is successful. To qualify for our promotional offers, your account must contain a valid email address and phone number.
Our promotional offers are available only to players we issue them to directly. Offers sent by email or mail are for the intended recipient only and cannot be transferred.
Each promotion carries specific wagering requirements, set out in full when you redeem it and available from Customer Support. Certain promotions may include maximum cash-out limits.
For no-deposit bonuses, wagering requirements must be met within 14 days of redemption or the bonus balance will be removed. If you have never deposited with us, you may withdraw winnings from a free bonus only once.
During bonus wagering, the maximum bet is £10 unless otherwise stated. A bet exceeding £10 while you complete wagering requirements results in forfeiture of all bonus winnings. Accepting and playing a promotional offer confirms your agreement to its relevant terms. Failure to comply results in forfeiture of all associated winnings.
Our promotional offers cannot be combined unless explicitly stated otherwise. Promotions also cannot be used with an existing account balance. If you redeem a bonus or deposit on top of an existing playable balance, we void the resulting winnings and reimburse the original deposit to your account.
You may not redeem multiple free bonuses or free spin offers consecutively without a real-money deposit between them, or you may forfeit bonuses and winnings. We may withhold, revoke or cancel a bonus or promotion for bonus abuse, exploitation of system vulnerabilities, low-risk or no-risk betting strategies, or other conduct inconsistent with fair play.
We offer a daily 100% bonus up to £3,000. The coupon for this offer is SUNNY100.
For our weekly reward, deposit £50 and get £50 back. Use coupon 50REWARD.
Climb our ranks for 25% to 50% cashback. Type cash back in live chat to claim it, and our team will handle the rest.
Deposit with crypto for up to 250% extra playing power, available three times per week. Its coupon is CRYPTO.
With our Refer-a-Friend program, you can earn £50 for each qualifying friend. You must previously have made at least one deposit of £25 or more. Your friend must register through your unique link, create a brand-new account with us and make a first successful deposit of at least £25.
To share your link, log in, open our main menu, select Refer-a-Friend and then Refer-a-Friend – Get £50. Share it by social media, text or email, or enter your friend’s email in the referral section. Qualified sign-ups are tracked automatically.
To receive a referral reward, you must have a balance under £1 and no pending withdrawals when we credit it. Any active wagering requirements must be fulfilled before we release it. We credit qualifying rewards at the beginning of each calendar month. You must wager them at least five times before they become eligible for withdrawal. We may amend, suspend or terminate our referral program at our sole discretion and without prior notice.
You earn one comp point for every £10 wagered on eligible games with us. One hundred points equal £1. Craps, Baccarat and Roulette do not contribute to accumulation, nor do free bonus funds or free spin coupons.
Redemption requires at least 100 comp points and permits at most 5,000 per transaction. Your real-money balance must be below £1, and redeemed points cannot be combined with an existing real-money balance. Funds redeemed through comp points must be wagered at least ten times on an eligible game before you request withdrawal. The maximum withdrawal is twenty times the redeemed point value.
Our tournaments cannot be entered using bonus funds unless otherwise specified. Freerolls are exclusive to players who have previously deposited with us. To withdraw tournament winnings, you must have made at least one deposit within the previous three months.
Create your account and log in to access our games. You must be at least 18 years old, or the legal gambling age in your jurisdiction of residence if higher, to register or play with us. Creating an account confirms that you meet the minimum age applicable in your location.
Use of our casino is prohibited where online gambling is illegal. Access from a restricted location or circumvention of geographic restrictions may result in immediate account closure and further legal action. You are responsible for ensuring that your use complies with the laws of your residence. We make no representations regarding the legality of online gambling in your jurisdiction.
You may maintain only one active account with us. We pay winnings only to players with a single account in their own name. Multiple active accounts may lead to voided winnings unless we grant explicit authorisation. We carry out age verification checks, may request identification at any time and immediately close accounts found to be underage.
Our credit/debit card deposit method has a £25 minimum, instant processing and deposit-bonus eligibility.
Our debit card method has a £20 minimum deposit.
You can also deposit with cryptocurrency.
To deposit with CardPay, log in and tap Deposit on mobile or open Cashier on desktop. Select CardPay, enter your amount and choose Next. Review and confirm the amount, continue to secure checkout and verify your mobile number using the one-time password sent to your phone. Complete the purchase with Google Pay, Apple Pay or a new card. We add the funds instantly to your account.
All deposits with us must be wagered at least once before we can process a withdrawal. Our refunds may not exceed total deposits and may be issued only after deduction of outstanding obligations.
Attempting chargebacks or payment reversals is prohibited. For an account-related chargeback or payment dispute, our management may, at its sole discretion, suspend, limit or permanently close your account and related accounts, and withhold or cancel balances, bonuses or winnings.
| Payout method | Processing time | Minimum |
|---|---|---|
| Cryptocurrency | 2 business days | £100 |
| Check | 2 business days | £150 |
| Bank wire | 2 business days | £100 |
Log in, open our menu and choose Withdrawal, select your preferred payout method, and enter your payment details and amount. Verify your account before our team processes the request.
All withdrawals with us are subject to audit. We may require government-issued identification, proof of residence, proof of payment method ownership and, if necessary, evidence of source of funds. Failure to provide requested documentation may result in account suspension and voided winnings.
Where possible, we generally use the same method used for deposit to process a withdrawal. We determine transaction validity at our discretion. While your request is pending, we do not credit manual credits, bonuses or cashback. Eligibility resumes once the request is paid or cancelled, subject to the applicable promotional terms.
You can set daily, weekly or monthly deposit limits with us. Decreases take effect immediately, while increases undergo review before activation.
You can request a cooling-off period. During it, your account remains temporarily closed and cannot be accessed.
You may request self-exclusion from your account with us for 1 day, 1 Month, 3 months, 6 months, permanently or another period you choose. During your selected period, the account remains closed and inaccessible, and all marketing communications will stop.
You cannot modify, revoke, withdraw or rescind your self-exclusion before the agreement expires. Our exclusion agreement applies to the specified account only. You must contact other operators separately if you want exclusion from accounts held with them.
We follow your self-exclusion instructions and take all reasonable measures, using available checking procedures to support the exclusion and reasonable steps to prevent new accounts during it. Responsibility for complying with the agreement remains with you. We consider activation requests only after the exclusion expires, not following permanent exclusion. Management reviews an eligible request before deciding whether you may return.
Contact our Responsible Gaming team at [email protected] for help setting limits, taking a break or requesting a self-exclusion form. Our trained team handles requests with sensitivity and confidentiality.
Our support team is available 24/7 via live chat. You can also email [email protected], and we get back to email enquiries within 24 hours.
Schedule a call with us for a time that suits you. You may opt out of promotional communications at any time by contacting our Customer Support.
